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Creditcare Insurance

When you borrow money, you enter into an agreement with the financier to repay it back at a certain rate and over a certain period.

However, things can change over time and whilst you may be fit and healthy today, with steady income and a secure future, unexpected events can very quickly change your situation.

Provident CreditCare Insurance covers you and your family by covering your regular loan repayments in the event of you suffering financial loss due to you being off work due to an accident, illness, bankruptcy, hospitalization or income disruption (redundancy, suspension due to industrial action, business interruption). It also has a death benefit which pays the outstanding balance of the credit contract in the event of death during the policy term.

With Provident CreditCare Insurance, you can relax knowing the money you borrow today can be repaid should the unexpected happen in the future.

For full details of the Provident CreditCare Insurance policy, including terms, conditions and exclusions, please refer to the Policy Booklet wording.

Provident is a member of the Financial Services Federation and was an integral member in the development of the Responsible Credit-Related Insurance Code.

Creditcare
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Frequently asked questions

What is Credit Related Insurance?

CreditCare Insurance (CCI) and Guaranteed Asset Protection (GAP Cover) are Credit Related Insurance products as these products are linked to your credit contract.
Are these policies compulsory to take out with my credit contract?
No they are not compulsory. The policies are offered to you as an optional benefit to your credit contract, to assist with your credit contract repayments in the event that you suffer a loss resulting from an insured event.
How much premium will I pay?
The amount of the retail premium you will be charged for the policy is based on the amount you borrow and the level of cover you select. It must be disclosed to you by the Registered Motor Vehicle Trader or Finance Broker.
Will I be charged interest on the insurance policy?
Yes. The full amount of interest charged for the credit contract including interest on the insurance products must be disclosed to you by the Registered Motor Vehicle Trader or Finance Broker.
How will I know what I am covered for?
The key features, benefits, limitations, and exclusions relating to the policy must be disclosed to you by the Registered Motor Vehicle Trader or Finance and a copy of the policy document will be provided to you electronically by email or SMS at the time you take out the policy.
Is there a cooling-off period where I can cancel the policy without incurring any charges?
Yes. The "14-day cooling-off period" must be disclosed to you at the time you take out the policy.

How long will it take? What should I bring?

Applications generally don't take more than 25 minutes in person. The process is informative making sure you aware of the options available to you. Once your application is conditionally-approved the finance company will need to verify income, outgoings and expenses prior to collection of your new vehicle.

Generally, the process is a two-step (visit) process.

Step 1 - initial visit – introduction into your available options, you will be given quotes on the options you have considered. conditional-approvals are generally very quick, usually 10-30 Minutes after completion of the finance application. Scotty will require you to provide the information outlined below. Scotty will also discuss with you expected timings for the finance company to complete their assessment on the information you have provided.

Step 2 - Second Visit – This visit you will be confirming the options you have chosen and completing the finance documentation, generally you will also take delivery of your vehicle at the end of your second visit.

Why 2 visits? Between the two visits Scotty works behind the scenes completing the income, outgoing and expenses verification process with the finance companies. This also gives our customers time to consider all options they have been presented.

What you need to bring

Wholesale Cars Direct acts as a professional agent for many finance companies, we by law must abide by the responsible lending code.

To make sure we can provide the efficient service our customers appreciate, it is imperative that you bring or send us the following information for you to be able to take delivery of your new vehicle in a time frame that you require. So please remember to bring with you, or email to Scott;

Drivers licence
Proof of Income, outgoings and expenses. (Your last 3 Months Bank statements of all accounts you hold including credit cards, savings, Joint accounts)
Bank account number
Proof of address (Recent power bill, rates bill, recent bank account statement, tenancy agreement, car registration notification).

Please note the above can’t be older than 3 months and requires your first and surname/s to be present.

New to NZ?

Building a credit history in New Zealand can be beneficial for future borrowings, we can advise and help you to get this credit history started.

We understand every situation is different, and recommend coming into the dealership or phoning Scotty to simplify the process for you on 0800 22 44 02 ext. 2

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Mechanical Breakdown Insurance (Warranties).

We would only buy a car from a dealer that can offer these. The chances of your car suffering mechanical or electrical failure are many, many times greater than you needing to claim on your car insurance for accident or theft.
Warranties offer protection over and above what dealers legal obligations are.
They also provide a quick remedy for a customer, even when an issue is covered by the law.
A quality MBI (Mechanical Breakdown Insurance) from a reputable, recognised brand will enable the warranty company to deal with issues quicker and more smoothly than can be achieved by most vehicle dealers. Especially if the breakdown is a large distance from home, as they so often are.
A Warranty ensures the customer does not have to rely on a vehicle trader who may not be as happy to see them back as they were when they first purchased the car! If there are any issues later with the required repairs, the warranty company is in the best position to remedy this.
The repairer will not wish to fall short of the expectations of a company who provides them so much work.
A quality warranty provides extra things such as rental cars, accommodation and roadside service, which provide superior protection and for a period of time far exceeding the Consumer Guarantees Act.
Also, what happens if the trader is now out of business? The CGA won't help you then!
The current costs are escalating, you can now be paying $150 per hour for franchise service fees, $100 per scan. Just in October 2020 we did an 02 sensor (Oxygen sensor) on a Mazda Atenza at a cost of $800 and that’s at our trade price.
The technology in vehicles now comes at a really high cost for diagnostic and skilled labour to work on cars, let alone parts prices and availability. Then there is the case of being covered for incorrect diagnosis. In July 2020 we had a BMW Hybrid with an issue, BMW franchise quoted $28000 saying the vehicle required a new engine, the BMW was a 2016 travelled 40,000 kms. We pulled the car from them and took it to a specialist Auto Electrician to find out it just needed a new seal in the hybrid connection at a cost of $2000.
In this day and age we believe Mechanical Breakdown Insurance is so important, the cost of labour, parts, specialist technicians, as well as piece of mind.
It is not a legal requirement for a dealer to provide a loan car if something goes wrong. At a franchise you will get charged for a loan car. At WCD we provide customers loan cars for free for those that have warranties and will facilitate the work for you.

Checkpoints when selecting a Warranty

Check your warranty is the best. When is the first service required? Some companies make you have your car serviced within the first 5,000 km or 3 months after purchase. This sometimes results in claim difficulties as it is easy to travel over 5,000 km when you have just purchased your nice new car! This will invalidate some warranties if there is a claim and it has not been serviced yet. Other companies do not ask for a service until 10,000 or even 15,000 km or 12 months which is when most manufacturers recommend a service.
Check the Claim Limit. Some have claim limits on late model petrol vehicles and others do not. Some have modest almost unrealistically low claim limits, especially on Electric / Hybrid, special category and European vehicles that will not actually cover a large repair, while others are far more generous with their claim limits.
If you are purchasing an EV or Hybrid vehicle. Check that the policy being offered covers the electric drive system and has adequate cover for the battery. Many warranties have little if any cover for the batteries in an EV or Hybrid.
Check if you can use your own agent to service the vehicle and check who the approved repairers are, a reputable warranty company will have a large network of approved repairers
Check if the warranty covers diagnostics and if it has a clause that excludes wear and tear as these warranties will use this to avoid paying claims where they can.
Check that the warranty has a cool off period where you can think about the warranty you have purchased and change your mind if you want to. (Normally 5 working days).

Mechanical Breakdown Insurance - MBI

Additional benefits of choosing Provident Mechanical Cover through WCD

Customers who choose to buy into the programme, get 100% backed by WCD. Due to our size, relationship and history with Provident, we utilize a FULL time after sales manager within our team. This puts WCD in a unique position in the industry to be the customers best advocate should a claim situation occur. The aftersales manager will offer to advise and /or facilitate any claims, to ensure you are never left inconvenienced.

Nationwide cover – Provident provides a large network, stretching to literally every corner of NZ. Whether you live there or are just visiting, Provident assistance is available (24/7). So if you are a local buyer (Wellington), or buying one of our cars from out of town, the facility options are the same.

The WCD/Provident Difference - What to compare

For those of you who like to do their research, here is what you will want to compare:

THE REAL DEAL ON WHY WE OFFER THE BEST

All of WCD’s vehicles are serviced in-line with Providents expectations, meaning your first service is not due until the next regular service interval - Make sure you check this, as many other policies will request an earlier service, costing you unnecessarily.
No wear ‘n’ tear clause – Make sure you check this. With Provident, this means that even an oil leak is covered. Many policies on the market will wriggle their way out of a claim with this clause.
Mechanical, electrical and nowadays more importantly electronic and diagnostics cover – Make sure you check this. So important and assuring knowing that almost every possible fault with a car will fall into one of these categories.
Time and Labour – Make sure you check this. It’s not just the part that is required. A lot of the bill is made up in time spent diagnosing and repairing the problem.
Minor and Major – Of course it is assuring to know if a major component (ie transmission) in your car fails you have cover to sort this. With most vehicles it is the ‘little things’ that cause the most frustration and inconvenience (i.e. Electric window switch or air-con stops working).
Factory audio – This is big. How many cars nowadays come standard with reverse cameras integrated into your entire dash and have associated music facilities like – AUX/USB and Bluetooth. Make sure you check this, as it’s no longer just a jammed CD that causes issues.
Many warranties on the market, dictate to you on where you must go to have repairs and /or services carried out. With Provident, you are not dictated to on where to have your vehicle serviced/repaired. You will find there are many Provident approved outlets throughout NZ, along with most MTA garages that can look after your car. So if you trust your local mechanic, you should find they’re approved to keep you up to date with your regular servicing and carry out any claims. Just mention Provident before commencing any requests. Any job too big, they have got Provident to call on.

This is only a brief summary of why we offer the best cover. Please contact our business managers to discuss further.

For more information on the features and benefits of our Mechanical Breakdown Insurance policies please view our Summary of Cover.

Summary of cover

Please Note: This is a generic summary of the cover provided under each policy. For a full list of specific terms, conditions and benefits please refer to your Registration Certificate and the MBI Policy Booklet wording.

	Pinnacle Cover
Qualifying Vehicles	These policies cover: Standard Vehicles - that are less than 12yrs old or which have travelled less than 160,000kms at the date the policy commences cover. Turbo, European or Diesel Vehicles - that are less than 12yrs old or which have travelled less than 160,000kms at the date the policy commences cover. Luxury Vehicles - that are less than 10yrs old or which have travelled less than 100,000kms at the date the policy commences cover. The vehicle policy type is shown on the Registration Certificate which forms a part of the policy document.
Claim Limits	Standard Vehicles - Unlimited per claim Turbo, European or Diesel Vehicles - Up to $10,000 per claim Luxury Vehicles - Up to $10,000 per claim The amount of the claim limit applicable to a vehicle is shown on the Registration Certificate which forms a part of the policy document.
Excess Options	A number of excess options may be chosen, however a minimum excess of $100 must be paid for each unrelated claim. The amount of the claim limit applicable to a vehicle is shown on the Registration Certificate which forms a part of the policy document.
Special Benefits	Generous allowances for accommodation, car hire/return home costs or vehicle repatriation.
Emergency Breakdown Assistance	In the event of an approved claim, where your vehicle cannot be driven, Provident will arrange towing to the nearest Provident Authorised Repair Facility.
Roadside Assistance Option	Your policy provides full NZ Roadside Assistance benefits, including towing, lost keys, out of fuel, flat tyre and flat battery assistance.

This is only a brief summary of cover, please see policy certificate and booklet for full terms, conditions and benefits.

Creditcare Insurance

Frequently asked questions

Watch the video

How long will it take? What should I bring?

What you need to bring

New to NZ?

Finance information

UDC Finance

Finance Now

Marac Finance

Mechanical Breakdown Insurance (Warranties).

Mechanical Breakdown Insurance - MBI

Additional benefits of choosing Provident Mechanical Cover through WCD

The WCD/Provident Difference - What to compare

Guaranteed Asset Protection - GAP

Credit Contract Indemnity - CCI

Motor vehicle Insurance - MVI

Vehicle Exterior Protection

Ultimate protection for your vehicle’s paintwork

Vehicle Interior Protection

Ultimate protection for your vehicle’s interior